Can't find what you're looking for? Write to us at info@onekindgifts.com.au and we'll reply as soon as we can.
Ordering
When is the last day to order for Christmas?
For posted orders: Monday 7 December interstate and Friday 11 December within WA. In Perth you can order until Monday 21 December and collect from Wembley or choose local delivery, ready by 24 December. See our shipping policy for details.
How do I personalise my gift?
Each product page has a short form under Make it theirs. Type the name, date or message exactly as you'd like it to appear. We personalise exactly as you type, so please check the spelling.
What if I make a mistake?
Email us as soon as you can with your order number. If we haven't started your piece, we'll happily change it.
Do you check the details?
Yes. We read every order by hand before we start, and we'll get in touch if anything looks unclear.
Photo gifts
How do I send my photo?
Upload it on the product page when you order, using the Upload your photo button. If you have trouble uploading, order anyway and reply to our confirmation email with the photo attached.
What kind of photo works best?
A clear, well-lit photo, sent at full size from your phone (JPG or PNG). Faces close to the camera print best. If your photo isn't likely to print well, we'll tell you before we make anything.
What do you do with my photos?
We use them only to make your order. We don't share them or use them in our marketing without asking you first, and we delete them from our files once your order is complete.
Delivery
Where do you post to?
We post Australia-wide from Perth with Australia Post. Standard posting is free on orders of A$150 or more.
Can I pick up or get local delivery in Perth?
Yes. Choose pickup in Wembley (free) or local courier delivery within 15 km (A$15, free on orders of A$150 or more) at checkout. We'll message you when your gift is ready.
How will I know my gift is on its way?
We'll email you with tracking details as soon as your order leaves us.
Returns
Can I return a personalised gift?
Because every piece is made for one person, we can't accept returns for change of mind. If your order arrives damaged, faulty or not as you asked, contact us and we'll put it right. This doesn't affect your rights under the Australian Consumer Law. See our refund policy.
Care
How do I look after my gift?
Wipe printed and engraved pieces with a soft, dry or slightly damp cloth. Avoid harsh cleaners, soaking and the dishwasher. Keep ornaments and slates out of strong direct sun to help colours last. Ornaments are decorations, not toys.
Bulk and business orders
Do you make gifts for teams, clients or events?
Yes. We make personalised gifts for businesses, weddings and events. Email info@onekindgifts.com.au with what you have in mind and how many you need.