Shipping policy

Everything we sell is made to order in our studio in Perth, Western Australia. Nothing is held in stock, so each order has a making time before it is posted.

How long it takes to make

Most orders are made and dispatched within 3 to 7 business days of your order being placed and any proof approved. Through November and December this can extend to 10 business days. If your order is urgent, email info@onekindgifts.com.au before ordering and we will tell you honestly whether we can meet your date.

Delivery

We post with Australia Post from Perth. Delivery times are in addition to the making time and are indicative, not guaranteed:

  • Within Western Australia: 2 to 5 business days
  • Interstate, parcel post: 4 to 9 business days
  • Interstate, express post: 2 to 4 business days

Shipping is calculated at checkout before you pay. Standard posting is free on orders of A$150 or more. Tracking is emailed to you when your parcel is lodged. We do not ship outside Australia at present.

Perth: pickup or local delivery

  • Pickup in Wembley: free. We will message you when your gift is ready to agree a pickup time.
  • Local delivery by courier: within 15 km of Wembley, A$15, free on orders of A$150 or more.

Christmas order cut-offs

Australia Post's last posting dates from Perth this year are 14 December (NT), 16 December (TAS), 17 December (QLD), 18 December (NSW, ACT, VIC, SA) and 22 December (within WA). To leave time for making and proof approval, please order by:

  • Monday 7 December for posted delivery interstate
  • Friday 11 December for posted delivery within Western Australia
  • Monday 21 December for Perth pickup in Wembley or local delivery, ready by 24 December

Regional and remote addresses can take longer. Orders placed after these dates will still be made, but we cannot promise they arrive before 25 December.

Delays outside our control

Once a parcel is lodged with Australia Post it is in their hands. We will help you chase anything that goes missing, but we cannot control their network.

Wrong address

Please check your delivery address carefully. If a parcel comes back to us because the address was incorrect, we will re-post it once the postage is covered again.

One Kind Gifts · ABN 88 641 253 255 · Perth, Western Australia · info@onekindgifts.com.au