Terms of service

These terms apply when you buy from onekindgifts.com.au, run by One Kind Gifts (ABN 88 641 253 255), a sole trader business in Perth, Western Australia. By placing an order you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Personalised, made-to-order products

Every item is made to order with the details you give us. You are responsible for checking spelling, names, dates and any photo before you order or approve a proof. We make the item as supplied or as approved. Product photos show example pieces; because items are handmade and printed or engraved on natural materials such as wood and slate, colour, grain and finish vary slightly from piece to piece.

Photos and content you send us

When you upload or send a photo, text or logo, you confirm you have the right to use it and that it does not infringe anyone else's rights. We may refuse any order that is offensive, unlawful or uses someone else's trademark or artwork without permission. We use your photos only to make your order; see our Privacy Policy.

Prices and payment

Prices are in Australian dollars. We are not registered for GST, so no GST is charged. Shipping is shown at checkout before you pay. Payment is taken when you order. If a price is shown in error, we will contact you before making anything and you can cancel for a full refund.

Making, delivery and Christmas dates

Making times, delivery estimates and Christmas order cut-offs are set out in our Shipping Policy. They are good-faith estimates, not guarantees.

Returns, refunds and cancellations

See our Refund Policy. You can cancel before we start making your order; after that, personalised items cannot be cancelled for change of mind.

Safety and care

Ornaments, signs and keepsakes are decorations, not toys. Keep small parts, ribbons and glass away from young children. Follow the care notes for your item.

Our liability

To the extent the law allows, we are not liable for indirect or consequential loss. Where the Australian Consumer Law lets us limit our liability for goods that are not of a kind ordinarily acquired for personal or household use, our liability is limited to replacing, repairing or refunding the goods.

Changes and contact

We may update these terms from time to time; the version on this page when you order applies to your order. These terms are governed by the laws of Western Australia. Questions: info@onekindgifts.com.au.