Privacy

One Kind Gifts is a sole trader business, ABN 88 641 253 255, based in Perth, Western Australia. This policy explains what we collect, why, and what we do with it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988.

What we collect

To fulfil your order: your name, email address, delivery address and phone number
To make your item: the names, dates, messages and photographs you supply for personalisation
Automatically: basic information about your visit, such as the pages you viewed and the device and browser you used

Photographs you send us

Photographs are used only to make the item you ordered. We do not publish them, show them to anyone else, or use them in our own marketing without asking you first and getting your agreement in writing. You can ask us to delete your photograph once your order has been delivered and we will do so.

Payment details

We do not see or store your card number. Payments are processed by our payment providers through Shopify, who handle card details directly and securely.

Who else sees your information

Only the parties needed to get your order to you:

Shopify, which hosts this store and processes orders
Our payment providers, to take payment
Australia Post, to deliver your parcel

We do not sell your personal information, and we do not share it for anyone else's advertising.

Email from us

We only send marketing email to people who have asked for it. Every one of those emails has an unsubscribe link, and we act on it immediately. Order and delivery emails are not marketing and are sent for every order.

Cookies

This store uses cookies to keep your cart working and to understand in general terms how the site is used. You can block or delete cookies in your browser settings, though some parts of the store may not work properly if you do.

How long we keep it

We keep order records for as long as Australian tax and business record-keeping law requires. Personalisation files and photographs are kept only as long as we need them for your order and any remake.

Seeing or correcting your information

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to info@onekindgifts.com.au and we will respond within a reasonable time.

Complaints

If you are unhappy with how we have handled your information, write to us first at info@onekindgifts.com.au. If we cannot resolve it, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.